Last Updated: 12 August 2025
Nodes of Destiny ("Company," "we," "us," or "our") is committed to ensuring a seamless and secure shopping experience. This Shipping & Returns Policy ("Policy") outlines the terms governing the delivery, return, and exchange of products purchased through our website [www.nodesofdestiny.com] (the "Website").
By placing an order with us, you agree to the terms set forth in this Policy.
1. Shipping
- We offer complimentary shipping across India for all orders.
- In-stock jewellery is dispatched within 48 - 72 hours from order confirmation.
- Made-to-order jewellery requires 21 business days for crafting before dispatch. This may vary based on the complexity of the design.
- All shipments are fully insured until delivered. Customers are advised to inspect their package for tampering or damage before accepting delivery.
2. Packaging & Gift Options
- Every piece is delivered in Nodes of Destiny’s signature packaging, designed to reflect the craftsmanship and elegance of your jewellery.
- We offer complimentary gift wrapping along with a personalised message.
3. Returns & Exchanges
Return Policy
We want you to love your jewellery, but if you wish to return a purchase, you may do so under the following conditions:
- A 15-day money-back policy is available for in-stock items valued up to INR 300,000.
- The jewellery must be unused, undamaged, and in its original packaging, with all tags and certificates intact.
- Custom, engraved, or personalised jewellery cannot be returned.
- If any components (e.g., diamonds, certificates) are missing or damaged, a deduction will be applied.
- Returns will be processed only after a quality inspection of the product and packaging.
- Loss of the original diamond certificate will incur a replacement fee of INR 2000 or INR 850 per carat, whichever is higher.
- Once approved, refunds will be processed via the original payment method for prepaid orders and via online bank transfer for COD orders.
Return Process
To initiate a return:
- Contact our support team at [info@nodesofdestiny.com / +91 95653 33566] within the return window.
- Our team will schedule a secure pickup and provide further instructions.
- Upon receipt, the jewellery will undergo a quality inspection. If approved, refunds will be processed within 10 business days to the original payment method for prepaid orders and via bank transfer for COD orders.
Exchange Policy
- Exchanges are allowed anytime under our lifetime exchange/upgrade policy, with deductions for making charges and taxes, on jewellery valued up to INR 300,000.
- We offer exchanges with 100% of the prevailing metal price and 90% of the current diamond value, excluding making charges and taxes.
- If the item is damaged, or if any stones or certificates are missing, the exchange value will be adjusted accordingly.
- Making charges and applicable taxes will be deducted from the final exchange value.
- Jewellery must pass a quality inspection before an exchange is approved.
4. Additional Terms
- Any item that shows signs of wear, resizing, or tampering may not be eligible for return or exchange.
- Refunds are processed to the original payment method.
5. Changes to This Policy
Nodes of Destiny reserves the right to modify this Policy at any time without prior notice. Any changes will be reflected on this page with the updated effective date.
For further assistance, please contact us at our support email: info@nodesofdestiny.com or customer service number: +91 95653 33566.We offer a lifetime exchange and upgrade on jewellery valued up to INR 300,000.
